Frequently Asked Questions

We hope that you find the information below informative, but if you still have questions about any aspect of the Awards, please contact us and we will be happy to address any enquiries.

General

How do I register for courses?

To register for any of our courses please contact our customer service centre at (604) 460-5004. You may also email us at info@mb-drivingacademy.com and we will contact you.

Is it true that I can save money on the purchase or lease of a new vehicle by enrolling in one of your programs?

Yes. If you are one of our current clients or the parent/partner or sibling a client enrolled in the Graduated Licensing Program, you can save between $500 and $1,500 off the lease or purchase of a new vehicle through our Fleet Incentive Program.

Programs

What is taught in the classroom portion of the course?

Classroom sessions include all of ICBC’s established Learning Outcomes for new drivers including topics you would expect, such as road rules, laws and road signs, plus a lot of things you might not expect; interactive mini-workshops on common new-driver crash cases, distracted driving activities, understanding the role of impulsivity relating to new drivers, individual’s personal risk tolerance and a host of fun, educational group activities that open student’s eyes to a world of driving they may not have thought about before.

Can I take my Road Test in your car?

Yes. We offer a Road Test Package that includes a pre-test coaching session with your personal driving coach, and the use of the Mercedes-Benz vehicle you’re familiar with for your test. The package also includes transportation from your home to the ICBC Driver Services Centre closest to you, and back again.

Will I have the same Coach for all my In-Car lessons?

Yes. When a coach is assigned to a student they work together for the duration of the in- car training. In rare cases, such as when a coach is sick or on vacation, you may have a different coach for a lesson.

Will I ever share the car with another student?

No. Your time with your instructor is your own. Also, a second coach could ride along as part of our Quality Assurance program for continual coach development.

Can Parents ride along during lessons?

Yes. Parents are encouraged to ride along to observe how their new driver is doing and to learn techniques that will help them in their role as co-drivers.

Can I contact my Coach between lessons?

Yes. You will have your coach’s email and cell number so you can contact them any time with questions, to book lessons, or help with on-line training. Parents can call to discuss progress or get advice on effective supervised practice. Because coaches can’t talk to you while they are engaged in other lessons, our customer service centre is available at any to answer questions.

How do I book my in-car lessons?

Our coaches maintain their own schedules so you should always contact your coach to book lessons. Keep the coach’s contact info handy in case you need to reach them. Many students find booking their next lesson at the end of their current lesson to be the most convenient.

What days and times are Coaches available?

You can take lessons during the day, after school, in the evenings and on weekends. Coaches will make every effort to fit your lessons into your schedule.

How much do your courses cost?

There are a wide range of courses available. We have taken care to price our services competitively – students can experience the benefits of Mercedes-Benz Driving Academy training for prices similar to other respected schools. There are always lower cost alternatives available when choosing any product or service – consumers should take care to compare the quality of the services before they make a purchasing decision.

We recommend you call a representative at Mercedes-Benz Driving Academy for expert advice on which training program is the best choice for you.

What kind of courses or lesson packages do you offer?

We are an ICBC Licensed driving school offering a full range of lesson packages and an ICBC Approved Graduated Licensing Program Course. The GLP course is our most popular program. Lesson plans can be tailored to suit the individual student’s needs and level of experience, from beginner to those who have been driving for a while and need some fine tuning to prepare for their road test.

Is there a Payment Plan available?

Yes. For our GLP courses we offer a payment plan with no interest or registration fees. Please call a customer service representative for details.

What is the Graduated Licensing Program (GLP) about?

ICBC implemented the Graduated Licensing Program (GLP) several years ago to help reduce risk for new drivers as they gain experience. In the Learner or “L” stage of the GLP, drivers must have a supervisor with them at all times, among other restrictions. Later, drivers who pass a road test can graduate to a Novice or “N” license with fewer restrictions. Finally, after passing the Class 5 road test, drivers become fully privileged. For complete information on “L” and “N” licenses including restrictions placed on each, go to http://www.icbc.com/driver-licensing/Pages/Default.aspx

Vehicles

Can I take driving lessons in my own car?

An approved driving school may only deliver lessons in a vehicle that is registered with ICBC and that meets their requirements. For this reason, we are not able to have a coach ride with you in your own car to conduct lessons. There is an increased level of safety provided by an approved Mercedes-Benz Driving Academy vehicle – instructor control of braking, extra mirrors to allow the coach to thoroughly observe conditions and graphics that clearly identify the car as a training vehicle.

Why are there cameras in the cars?

Mercedes-Benz Driving Academy for New Drivers has found in-car cameras to be great training tools. We use cameras as part of our on-going coach’s training, and they provide extra piece-of-mind for students and parents alike.

Can I request that cameras not be used during my lessons?

Yes. If you prefer not to have your lessons recorded for any reason, the camera will be shut off for you. ICBC requires cameras be shut off during road tests, as well.

Do you have any manual transmission vehicles?

Do to the lack of demand, we no longer offer training in manual transmission vehicles.